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Our Return Policy

It is really important to us that you are absolutely delighted with your Ziwi Baby purchase.  If you would like to exchange or return an item(s) from your order, we're here to help.  Please get in touch with us at hello@ziwibaby.co.nz 

You can return items, including sale items, within three months of purchase for an exchange or full refund.  Items need to be returned to us in new (unworn & unwashed) condition with tags still attached. 

How to return

1) Print: Email us with your order number and tell us which items you would like to return and whether you would prefer an exchange, store credit or refund. We will email you a printable postage-paid return label (New Zealand customers only). Alternatively you can arrange your own return shipping, our postal address is:

Ziwi Baby
PO Box 64017
Botany Downs
Auckland 2164
New Zealand

2) Package: You can use the courier bag turned inside out or any other secure & waterproof packaging. Attach the printed label to the package.

3) Post: Your friendly local courier driver can pick up the parcel from your doorstep. Just book a pickup by going by the NZ Post website and leave the parcel in a safe location for the courier to collect. Alternatively, the package can be dropped off at your nearest NZ Post shop at the counter.

Once received, we will process your exchange or refund within five working days.

Frequently Asked Questions

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.