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Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ziwibaby.co.nz 

 

Collection of personal information

Order information
When you make a purchase or attempt to make a purchase through our website, we collect the following personal information provided by you:

  • Your name
  • Contact details (such as your address, email address and telephone number)
  • Billing details (such as your credit card number and expiry date)

Device information
When you visit our website, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

 

Cookies

We use cookies to collect device information. Cookies are small text files which are downloaded on to your computer when you visit a website.  Most websites, especially ecommerce websites, use cookies.  Cookies remember and store information about how you interact with our website.  The cookies we use cannot access any of the information on your computer or track your browsing activity on other websites. You can disable cookies using your browser's settings however your browsing experience may be negatively affected.

 

Usage of personal information

We use the order information provided by you to fulfill your order and to communicate with you about your order.  For example, we use your credit card details to process payment, we use your name and shipping address to ship your order, we use your email and phone number to communicate with you about your order, and so on. 

With your permission, we may also send you promotional emails such as newsletters and sale announcements.  If you no longer wish to receive promotional emails, you can opt out from our mailing lists anytime by clicking the ‘unsubscribe’ link at the bottom of each email.

We use the device information that we collect to help us screen for potential risk and fraud, to improve your browsing experience, to improve and optimise our website and to assess the success of our marketing and advertising campaigns. For example, we use cookies to remember the items in your shopping cart and your preferred currency, we use information about your device (mobile/desktop) to optimise your browsing experience, we use information about your IP address combined with your credit card information to assess the risk of fraud, and so on.  

We will never sell or distribute your personal information.  However, we do share your information with third parties for operational and marketing reasons.  

Shopify - We use the Shopify platform to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

Courier companies - We use your name, contact details and shipping address to ship your order. 

Google Analytics - We use google analytics for statistical purposes to help us understand how our customers use our website. This information is not personally associated with you. 

Facebook - We use the Facebook pixel on our website to track the success of our marketing and advertising campaigns.  This information is not personally associated with you. 

We may also share your personal information if we are required to do so by law. 

 

Security

We use Secure Socket Layer (SSL) encryption technology to ensure the secure handling of your billing information.   When you make a purchase, your credit card details are encrypted and sent directly to our PCI-DSS compliant payment gateway, Shopify Payments, who will process the payment.  We do not see or store any of your credit card information.  Once the transaction is completed, your card details are automatically deleted.

 

Data Retention

When you place an order through our website, we will maintain your order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact us

You have the right to view and to request correction or removal of any of your personal information.  If you would like to view or update your details or if you have any privacy concerns, please email us at hello@ziwibaby.co.nz or write to us at PO Box 64017, Botany 2163, Auckland, New Zealand.