Get free shipping on New Zealand orders over $50 and Australian orders over $100

Returns

It is really important to us that you are absolutely delighted with your Ziwi Baby purchase.  If you're looking to return or exchange your order, we're here to help! We offer free returns or exchanges* within 90 days of receiving your order. You can return your item(s) for store credit, a different item, or a refund to the original payment method.

Wherever possible, we request that you return items to us in saleable condition with the original tags & packaging.  

*Please note that we currently offer free returns and exchanges for New Zealand customers only. However, we will reimburse return shipping costs for our Australian customers if an item is deemed to be faulty.

How to return:
1. Send us an email with the order number and tell us which items you would like to return and whether you would like a store voucher, exchange or refund.
2. We will email you a prepaid CourierPost label which you can print out.
3. Package your items, attach the label to the parcel, and send it back to us.

Once the items are received, we'll process your return or exchange within three working days.

If you don't have access to a printer, you may wish to arrange your own return shipping.

Our returns shipping address is:
Ziwi Baby
PO Box 64017
Botany 2164
Auckland
New Zealand

Returns
We will refund the cost of the items to your original payment method within three working days. Bank processing times mean that it may take an additional 2-3 days for the refund to come through to your account.

Exchanges
Currently, we can only exchange items for another size of that same item. If you would like to purchase a different style, we recommend that you opt for a refund or store credit and then place a new order. Exchanges will be shipped free of charge to you (for New Zealand customers only).

Cancellations
We try to ship orders received before 2 pm on the same day. If you wish to cancel your order, please get in touch with us as soon as possible. We cannot cancel orders that have already been packed or shipped. After this stage, please follow the return process outlined above.

If you have any questions, please don't hestiate to get in touch with us at hello@ziwibaby.co.nz 

Size Guide

Ziwi Baby

Weight (kg)

Height (cm)

0-3 months

4 – 6  

56 – 62

3-6 months

6 – 8

62 – 68

6-12 months

8 – 10

68 – 76

12-18 months

10 – 12

76 – 82

18-24 months

12 – 14

82 – 88