It is really important to us that you are absolutely delighted with your Ziwi Baby clothes. If you would like to exchange or return an item(s) from your order, we're here to help. Please get in touch with us at firstname.lastname@example.org.
You can return items, including sale items, within three months of purchase for an exchange or full refund. We request that you return the items to us in new (unworn & unwashed) condition with tags still attached.
How to return
1) Email: Email us with your order number and tell us which items you would like to return and whether you would prefer an exchange, store credit or refund. Alternatively you can fill in the contact form below to request a return label.
2) Print: We will email you a printable postage-paid return label (at this time, we can only create return labels for New Zealand customers). If you wish to arrange your own return shipping, our postal address is:
PO Box 64017
2) Package: Package your return securely and attach the printed label to the package.
3) Post: Your friendly local courier driver can pick up the parcel from your doorstep. Just book a pickup by going to the NZ Post website. Alternatively, the package can be dropped off at your nearest NZ Post shop at the counter.
Once received, we will process your exchange or refund asap (usually within 2-3 working days).
Frequenty Asked Questions
We aim to create thoughtfully designed and well-made garments. If you're not 100% happy with the quality of our garments, you can return items - whether brand new with tags or washed and worn - for up to one year after purchase.
Babies come in all shapes & sizes. If a garment is not the right size for your little one, please return the item(s) to us in new & unworn condition and we will exchange it for your preferred size. Exchanges are shipped free of charge for New Zealand customers. Unfortunately, due to very high international shipping costs, we are only able to process refunds for our Australian customers at this time.
We apologise if this is ever the case. Our garments are made to the highest quality standards and checked for defects before being sent to our lovely customers. If you have received a faulty garment, please let us know - we will exchange it for one in perfect condition.
Once received, we will process your exchange or refund within five working days.
When your exchange is processed, you will receive an order confirmation email with a new order number. When your exchange is shipped, you will also receive a shipping confirmation email with a tracking link.
When your refund is processed, you will receive an email notification with the details. It ususally takes 2-3 additional working days for the funds to come through to your account, however it may take longer for some payment methods such as LayBuy or AfterPay.
Yes. If you received one of our garments as a gift, you can return it to us for an exchange or store credit. You just need to tell us the order number so we can look up the order in our system.
Email me a printable return label (NZ customers only)